Ec77 Privacy Policy – Your data is our responsibility

1 Introduction & Scope

Welcome to the ec77 Privacy Policy. This policy applies to all users of the ec77 platform. By visiting our website, opening an account, or using any of our services, you agree to the terms of this Privacy Policy.

Ec77 believes you should have full control over your personal information. That's why we are transparent about what data we collect, why we collect it, and how it is used. Our Privacy Policy is built in accordance with international data protection regulations.

This Privacy Policy applies to:

• For users of the ec77 website and mobile app
• For both registered members and guest users
• For all users in Bangladesh and other regions
• For any form of communication with ec77

2 Data Collection

Ec77 collects certain information to deliver our services and maintain platform security. This data falls into two categories: information you provide voluntarily, and information collected automatically by the system.

We only collect information that is genuinely necessary to provide our services. We never ask for data we do not need.

3 Data Usage

Ec77 uses the data it collects for specific purposes only. We never pass your information to third parties for advertising, and we do not use it for unrelated purposes without your consent.

Your information is used for the following purposes:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Payment information is used to process deposits, withdrawals, and bonus payouts.
• Customer Service: Your information is used to resolve issues and respond to your queries.
• Security Verification: Data is analyzed to detect fraud and maintain platform security.
• Legal Obligations: Certain data must be retained to meet regulatory requirements.
• Service Improvement: Usage data is analyzed to improve the platform experience.
• Promotional Communications: With your consent, we may send you messages about offers and promotions.

You can contact support at any time to stop receiving promotional messages.

4 Data Sharing

Ec77 does not sell or rent your personal information. In limited circumstances, data may be shared with trusted partners, always under strict contractual agreements that prohibit third parties from using it for any other purpose.

• Payment Provider: Payment gateways including Mobile Banking, Nagad, and Rocket receive the necessary information to complete transactions.
• KYC Verification Provider: Documents may be shared with approved verification agencies for identity verification.
• Legal Authorities: Information may be disclosed to authorities when required by court order or legal obligation.
• Security Partners: Limited information may be shared with specialized security agencies for fraud prevention purposes.

Outside of the circumstances listed above, your information will not be shared without your explicit consent.

5 Cookie Policy

Ec77's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: Used to understand how users interact with the platform.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit access to certain features on the platform.

6 Data Retention

How long ec77 retains your data depends on the type of information and applicable legal requirements. We do not keep unnecessary data longer than required.

• Account Information: For the full duration your account is active, and up to 5 years after closure in accordance with regulatory requirements.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Cookies & Session Data: Deleted after the session ends or within 30 days, whichever comes first.
• Customer Service Chat: Retained for up to 90 days after the issue is resolved.
• Marketing Information: Deleted immediately upon opt-out.

After the designated period, data is securely deleted or fully anonymized.

7 Your Rights

As an ec77 user, you have a number of rights regarding your data. We fully respect these rights and process all requests promptly.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You have the right to receive your data in a readily accessible format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

8 Child Protection

Ec77 strictly prohibits use of its services by anyone under 18. We do not knowingly collect information from minors. If we become aware that an account has been created by someone under 18, that account will be immediately closed and all associated data permanently deleted.

If you believe a minor is using ec77, please notify our support team immediately. We will take prompt action.

• Age verification is mandatory at the time of registration.
• Proof of age may be requested in cases of suspected underage use.
• Protection of minors is ensured as part of our responsible gaming policy.

9 Policy Changes

Ec77 reserves the right to update this Privacy Policy when necessary. For any significant changes, we will post a notice on the platform to keep you informed. We recommend checking this page regularly to stay up to date.

• The date of any changes will be noted at the top of the page.
• Registered members will be notified of any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

10 Contact

For any questions, complaints, or requests regarding our privacy policy, please reach out to our support team. We'll get back to you as quickly as possible.

• Email: [email protected]
• Support: Via 24/7 Live Chat
• Response Time: Usually within 24 hours

If you have a complaint regarding data protection, please contact us directly first. We are ready to help resolve it.